arahtogel is committed to protecting the privacy and personal data of all Members. This Privacy Policy explains what data we collect, how we use it, who we may share it with, and the rights available to you as a data subject.
This Privacy Policy ("Policy") describes how arahtogel ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal data relating to individuals who access or use the arahtogel platform at arahtogel.cam ("Users", "Members"). arahtogel operates as an online betting and live casino entertainment platform primarily serving the Malaysian market, with Members based across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations throughout Malaysia.
We are committed to handling personal data responsibly and in accordance with applicable data protection principles. This Policy is designed to give you a clear and transparent understanding of our data practices so that you can make informed decisions about your use of the arahtogel platform.
By registering an account or using the arahtogel platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue your use of the platform immediately.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. In the event of any conflict between this Policy and our Terms & Conditions in relation to data matters, this Privacy Policy shall prevail.
For the purposes of this Privacy Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial data, or online identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, transmission, erasure, or destruction. |
| "Data Controller" | arahtogel, which determines the purposes and means of processing personal data submitted by Users of the Platform. |
| "Data Subject" | Any natural person whose personal data is processed by arahtogel — primarily registered Members and website visitors. |
| "Consent" | Freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for one or more specific purposes. |
| "Third Party" | Any natural or legal person, public authority, or body other than arahtogel and the Data Subject, who processes personal data under the direction or authorisation of arahtogel. |
| "KYC Data" | Identity and age verification documents and information collected as part of arahtogel's Know Your Customer compliance process, including MyKad copies and supporting documentation. |
arahtogel collects personal data through several channels, including direct submission by Users during registration and account use, automated collection through platform interaction, and third-party sources such as payment processors and identity verification services.
arahtogel does not collect or store full credit card numbers or payment card CVV codes. Payment card transactions, where applicable, are processed via PCI-DSS compliant third-party payment gateways and card data is not retained on our servers.
arahtogel processes the personal data it collects for the following specific, legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and operating your arahtogel account, including authentication, profile management, and account communication. |
| Transaction Processing | Processing deposits via Maybank, CIMB, DuitNow, Touch 'n Go eWallet, and other payment methods, and facilitating withdrawal requests to your designated payment account. |
| KYC & Compliance | Verifying your identity and age (minimum 21 years), complying with anti-money laundering (AML) obligations, and meeting applicable regulatory requirements. |
| Platform Improvement | Analysing aggregated usage data to improve Platform performance, user experience, game selection, and technical reliability. |
| Responsible Gambling | Monitoring account activity to identify potential problem gambling behaviour and enabling the operation of self-imposed limits, cooling-off periods, and self-exclusion. |
| Marketing Communications | Sending promotional emails and notifications about bonuses, new games, and Platform updates — subject to your communication preferences and where you have consented. |
| Fraud Prevention | Detecting and preventing fraudulent activity, account abuse, bonus exploitation, and other prohibited conduct as defined in our Terms & Conditions. |
| Legal Obligations | Complying with legally binding requests from regulators, law enforcement, or courts of competent jurisdiction. |
arahtogel processes your personal data on the following legal bases, depending on the context and purpose of each processing activity:
arahtogel does not sell, rent, or trade your personal data. We may share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
To process deposits and withdrawals, we share relevant transaction data with licensed payment providers including banks, e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay), and payment gateway partners such as those facilitating DuitNow and FPX transfers. These providers are bound by their own data protection obligations and by contractual requirements imposed by arahtogel.
To fulfil our KYC obligations, we may share identity document data with licensed third-party identity verification service providers who conduct document authentication and fraud detection on our behalf.
We engage cloud hosting, cybersecurity, and analytics service providers who may have access to personal data in the course of providing their services to arahtogel. All such providers operate under strict data processing agreements and are prohibited from using your data for their own purposes.
We may be required to disclose personal data to government authorities, financial intelligence units, or law enforcement agencies in response to a lawful order, court direction, or regulatory requirement. We will only share the minimum data necessary and will notify you of any such disclosure where legally permitted to do so.
We will never share your personal data with third-party advertisers, data brokers, or companies seeking to market unrelated products or services to you. Any data sharing outside the categories described above requires your explicit prior consent.
arahtogel retains personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law. The following general retention guidelines apply:
| Data Category | Retention Period |
|---|---|
| Account Registration Data | For the duration of your account plus 5 years following account closure |
| KYC / Identity Documents | 5 years from the date of verification or account closure, whichever is later |
| Financial Transaction Records | 7 years from the date of each transaction (AML compliance requirement) |
| Betting / Gaming History | 5 years from the date of account closure |
| Support & Communication Records | 3 years from the date of each interaction |
| Technical / Log Data | 13 months from the date of collection (rolling basis) |
| Marketing Consent Records | Until consent is withdrawn plus 3 years for audit purposes |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with arahtogel's data disposal procedures. Anonymised data, which can no longer be attributed to any individual, may be retained for analytical purposes without restriction.
arahtogel implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security infrastructure includes:
Security is a shared responsibility. We encourage all Members to use a strong, unique password for their arahtogel account, enable two-factor authentication (2FA), and ensure that their registered email account is also appropriately secured. Contact our support team immediately if you suspect unauthorised access to your account.
arahtogel uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that allow us to recognise you on return visits, maintain your session, remember your preferences, and analyse how the Platform is being used.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Required for Platform functionality — maintaining your login session, security tokens, and basic preference settings. | No — required for core functionality |
| Performance Cookies | Collecting anonymised data on how visitors use the Platform — pages visited, time spent, error rates — to improve performance and reliability. | Yes — via browser settings |
| Functional Cookies | Remembering your personalisation choices such as preferred language, game category, and layout preferences across sessions. | Yes — via browser settings |
| Analytics Cookies | Understanding aggregate user behaviour to guide Platform improvements and game catalogue decisions. Data is anonymised before analysis. | Yes — via browser settings |
You may manage or disable non-essential cookies at any time through your browser settings. Please note that disabling functional cookies may affect your experience on the arahtogel Platform. arahtogel does not use advertising cookies or share cookie data with third-party advertisers.
The arahtogel Platform may incorporate services provided by third parties, including payment processors, identity verification providers, game content providers, and cloud infrastructure services. While we select these partners carefully and require them to meet our data protection standards, we are not responsible for the privacy practices of independent third-party services.
Each third-party service provider that processes personal data on behalf of arahtogel is required to enter into a data processing agreement (DPA) with us that prohibits them from using your data for any purpose other than fulfilling their contracted service. We conduct periodic reviews of our third-party partners to ensure ongoing compliance with these obligations.
Any links to external websites that may appear in Platform communications (e.g., responsible gambling resources) are provided for information purposes only. arahtogel is not responsible for the privacy policies or practices of those external sites. We recommend reviewing the privacy policy of any third-party website you visit.
As a Data Subject, you have the following rights in relation to personal data held by arahtogel. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days.
You have the right to request a copy of the personal data we hold about you, together with information about how it is being processed.
You may request the correction of any inaccurate or incomplete personal data we hold about you. Update your account profile or contact support directly.
You may request deletion of your personal data ("right to be forgotten") where the data is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute regarding accuracy is being resolved.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.
You may object to the processing of your personal data on the basis of legitimate interests, including for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
You have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe your privacy rights have been violated.
The arahtogel Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. Our registration process includes an age declaration requirement and we conduct identity and age verification checks on all Members before processing any withdrawal.
If arahtogel becomes aware that personal data has been collected from an individual under the age of 21 without the appropriate verification having been completed, we will immediately suspend the relevant account, delete the associated personal data, and refund any deposits at our discretion. Parents or guardians who believe that a minor may have registered an account should contact us immediately at [email protected].
In some cases, the personal data collected by arahtogel may be transferred to, stored at, or processed by systems or personnel located outside Malaysia. This may occur, for example, when we use cloud infrastructure hosted in other jurisdictions or engage identity verification partners operating internationally.
Where personal data is transferred internationally, arahtogel takes all reasonable steps to ensure that such data receives an equivalent level of protection as it would in Malaysia. This includes implementing appropriate contractual safeguards, such as standard data protection clauses in contracts with data processors, and selecting partners that are certified under recognised international data protection frameworks.
arahtogel reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The revised Policy will be posted on this page with an updated "Last Updated" date at the top.
Where material changes are made to this Policy — changes that significantly affect how we use your personal data or the rights available to you — we will notify registered Members via email or through an on-Platform notification prior to the changes taking effect. Your continued use of the arahtogel Platform after such notification constitutes your acknowledgement of the revised Policy. If you do not agree with the changes, please contact us to discuss your options, including account closure and data deletion.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or would like to raise a data protection concern, please contact arahtogel using the details below. Our support team is available 24 hours a day, 7 days a week.
For questions about your account's Terms of Use and general platform rules, please refer to our Terms & Conditions. For information about responsible gambling tools and support resources, please visit our Responsible Gambling page.
Your data is in safe hands at arahtogel. We use bank-grade encryption, collect only what's necessary, and never sell your information. Explore everything our platform has to offer with confidence.
For players aged 21 and above only. Please gamble responsibly. arahtogel.cam